Frequently asked questions

We accept: Mastercard, Visa, American Express, Discover,
and PayPal.

By having an online shopping account, customers can review and redeem points, view order history, control email preferences, save
favourite items to view later and store billing and shipping information.

We offer a variety of promotional codes to our customers such as gift with purchases, free shipping, free returns, percentage off, and dollar amount off. A total of 5 promotional codes can be used at checkout as long as they are not two monetary codes, such as the percentage off or dollar off. Promotional codes may exclude specific brands or categories of merchandise, which we list in the details of the promotional code.

We offer a variety of promotional Yes, we accept The Style Escape gift cards with a PIN code on the back of the card. For security reasons, when placing an order with a gift card as a form of payment, a credit card may be required to secure the gift card payment.

Customers can redeem their Escapism Rewards Club points online in the form of an e-gift card. To do so, please log into your shopping account to review your points and eligibility.

 Once an order is submitted, we cannot change an address. To make an address change, we will have to cancel the order and replace it with the correct address.

Once an order is submitted we cannot make any changes. To make a change, we will have to cancel the order and replace it with the correct information.

Shipping carriers depend on the brand ordered.. Once your order ships, you will be notified via email. The e-mail will also contain your tracking details. and carrier information. Please select the "Track It" option in the email to track your package.

 If you did not receive an email, please contact us at info@thestyleescape.com, and we will locate it for you.

You may log into your online shopping account to retrieve your order number. If you do not have an online shopping account, contact us at info@thestyleescape.com,

Orders placed online ship from a vendor. Therefore, your items may be shipped in multiple shipments depending on which brand(s) you ordered. Merchandise can take an average of 8 to 14 business days to send after your payment has been processed. You will not be charged extra delivery fees for multiple shipments, as there are no shipping costs for any order, and it applies to all purchases from in the same order.

All orders are subject to a review process to protect our company and customers. During peak periods, the review process may extend past our goal of 48 hours. If we cannot locate the merchandise in this time frame, we will cancel the item(s) from the order, and an email confirmation will be sent to notify you. Once we locate an item, please be advised standard delivery for shipping is 8 to 14 business days after your payment has been processed.

Unfortunately, when this happens, you may have a pending authorization which is not an actual charge. PayPal and credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact info@thestyleescape.com and include your financial institution's name and contact number in your message.

We take matters like these very seriously. If it shows that your package has been delivered and you are unable to locate it, please contact us immediately at  info@thestyleescape.com  so that we can start an investigation. Please be sure to include your order number and tracking number.

We take matters like these very seriously. Please contact us at  info@thestyleescape.com and let us know so we can resolve it as soon as possible.

The Style Escape has to be notified by email within five days after you received your order about making a return or exchange, and the item(s) must be:

• unused with all the original tags attached
• free from dirt, dust, pet hair or any fragrances
• in the same packaging and same condition that you received it

Once we receive your package and the item(s) meet the above requirements, we will process your refund or exchange your item, and the credit will be put automatically back on your credit card or PayPal account within 48 hours.

We recognize that returns are essential. To ensure a positive shopping experience for all customers, if we identify a questionable return pattern, future transactions may be restricted or refused by those customers.

You can send it back to the address located on your packing slip or in your shipping confirmation email from your account. You can find your order number in the top right corner of your packing slip or subject line of your shipping
confirmation email.

We apologize if any of your items are anything less than perfect. You can send it back to us.

 The cost of shipping and insurance unless the item has been proven to be incorrect or damaged; then, we cover the total cost.

Returns can take up to three weeks to be processed and refunded. Please be advised this timeframe can take longer during the holiday season.